Keltic Alpine Holidays

Customer Charter

In the interests of providing the best possible service, and in fairness to all out customers, Keltic Holidays abides by the following customer charter. We ask you read the terms and conditions contained therein, and by booking with Keltic Holidays we assume that you agree to them.

• The objective of Keltic Holidays is to provide quality holiday accommodation for a fair price.

• Keltic Holidays will deal with all customers fairly and equally, and will provide clear communications at all stages of a customer’s holiday.

• Keltic Holidays will aim to present accommodation and provide services to a good standard.

• The pictures displayed in our advertising are of the actual properties, and areas surrounding them.

• In the event that anything falls below standard, Keltic Holidays will endeavour to make good the shortfall as quickly as possible. To this end, we ask customers to report any problems at the start of the holiday.

• Notwithstanding that, Keltic Holidays does welcome customer feedback. Please feel free to pass any suggestions on to either our agents on site, or write to us after your holiday.

• During your stay, we ask that you take reasonable care of the property. In between guests, the property will be professionally cleaned. We do not demand that guests clean thoroughly on departure, however we do ask that the propertiy is left in a tidy state so that the cleaners can do their job. In particular, we ask that pet owners take particular care to keep the property well aired, and also that guests do not smoke inside.

• In the event that proper care is not taken, Keltic Holidays will bring the matter to the attention of the guests, and ask that the matter be rectified. Ultimately, Keltic Holidays reserves the right to ask guests to leave any property immediately.

• When guests stay with us for the first time, we will ask for £100 damage deposit payable in the UK prior to departure. This will berefunded in full if the property is left in a reasonable state.

• Keltic Holidays deals primarily with family holidays. We do however accept non-family groups in certain circumstances. In this case we may demand an increased damage/cleaning deposit which again will be fully refunded if the property is left in a reasonable condition.

• The Keltic Holidays policy is not to check the inventory at our properties prior to guests departure. Furthermore, normal wear and tear, as well as small breakages are to be expected and will not be charged for. Keltic Holidays does however reserve the right to charge for any unreasonable damage. In this event we will notify guests of any problem as soon as possible after their holiday. An invoice covering the actual costs of replacement and repair as well as reasonable administration charges will be issued. In any event, we request that guests report any breakages immediately, so that repair/replacement can be arranged.